Posted on April 30, 2026

One way to prevent a communication from becoming escalated is to set out in advance the rules or boundaries which will apply to the discussions.

This involves ensuring that open and transparent governance takes place within a safe and respectful workplace.

The main point is to ensure that visitors to an rural municipality office know what to expect from staff, and what the Reeve and Councillors expect in terms of respectful treatment of the RM staff by visitors.

Studies suggest that signs are more effective when they describe the desired behaviour rather than simply forbidding an action. If you give respect, you will get respect is a good message to focus on.

Click HERE for examples.