Make a Complaint
To make a complaint, contact us by one of the options below.
Not sure if we can take your complaint? Feel free to call us and ask. We will let you know if we can take your complaint or we will try to refer you appropriately.
How to Reach Us
Call 1-800-667-9787 …OR
Use our Secure Online Form …OR
Write to Us
You can write us a letter or use this printable form. Please fax or mail it to one of our locations:
500 – 2103 11th Avenue
Regina, SK S4P 3Z8
500 – 350 3rd Avenue North
Saskatoon, SK S7K 6G7
Most people use the phone or our online form when they want to make a complaint. These are efficient ways to reach us, which also help protect you and our staff from COVID-19.
If you want to request an in-person meeting, please call 1-800-667-9787 so we can confirm availability. When you come, please wear a mask.
What We Will Ask You
When you contact us, we may have several questions for you, but will start with the basics, such as:
- Which organization is your complaint about?
- What happened?
- How have you tried to resolve the problem yourself?
For more information about our complaints process, see After Making a Complaint.