Make a Complaint

To make a complaint, contact us by one of the options below.

Not sure if we can take your complaint? Feel free to call us and ask. We will let you know if we can take your complaint or we will try to refer you appropriately.


How to Reach Us

Call 1-800-667-9787 …OR

Use our Secure Online Form …OR

Write to Us

You can write us a letter or use this printable form. Please fax or mail it to one of our locations:

Regina Office
500 – 2103 11th Avenue
Regina, SK  S4P 3Z8
Fax: 306-787-9090

Saskatoon Office
500 – 350 3rd Avenue North
Saskatoon, SK S7K 6G7
Fax: 306-933-8406

 

Meet

Most people use the phone or our online form when they want to make a complaint. These are efficient ways to reach us, which also help protect you and our staff from COVID-19.

If you want to request an in-person meeting, please call 1-800-667-9787 so we can confirm availability. When you come, wear a mask.


What We Will Ask You

When you contact us, we may have several questions for you, but will start with the basics, such as:

  1. Which organization is your complaint about?
  2. What happened?
  3. How have you tried to resolve the problem yourself?

For more information about our complaints process, see After Making a Complaint.