Presentations & Training
We have been receiving and reviewing complaints from citizens for 50 years, and we are still available today. If your group would like to know more about the kinds of concerns we can look at and how those concerns are reviewed, consider a presentation from our office. We are available throughout Saskatchewan and can join you in person or online.
We are also bringing back our “Fine Art of Fairness” workshop later this year.
For Schools, Community Organizations and the General Public
If you are interested in hearing more about what we do, the kinds of complaints we can take, and when to contact us, please call us at 306-787-6211 or 1-800-667-9787 or email email@example.com.
For Public Sector Employees and Municipal Council Members
If you work for a public sector institution, such as a provincial government ministry or agency, a provincially-funded health service (such as the Saskatchewan Health Authority), or a municipality, or if you are a municipal council member and would like more information about our role or fair decision-making, you are welcome to contact us at 306-787-6211 or 1-800-667-9787. We can provide:
If you are looking for general information about what we do, the kinds of complaints we can take, and how we address them, we can provide a brief virtual presentation.
From time to time, we offer webinars for municipalities or other groups. Webinars that are coming up are posted under Training Opportunities at the bottom of this page.
Here are copies of the presentations from some of our past webinars:
Municipal Webinar April 2016: What to Expect When the Ombudsman Calls
Municipal Webinar Feb 2017: The Ombudsman’s Role in Reviewing Complaints About Municipalities
Municipal Webinar Dec 2018: Handling Complaints Under Your Code of Ethics (Additional Option: Watch recorded session )
“Fine Art of Fairness” Workshops
Would your clients say you are fair? What is fairness? What if your client’s idea of fairness is not the same as yours? This interactive session includes:
- Ombudsman 101 – General information about the Ombudsman’s role and how the Office deals with complaints.
- Fairness – What is it? How does the Ombudsman decide what is fair? What do you need to consider in order to make fair decisions? Review the fairness triangle as a way to look at fairness.
- Power, Rights and Interests – Look at three different approaches to processes and relationships. Learn how to draw out your clients’ underlying interests – and how those interests affect their ideas about fairness.
- Decision-Making and Decision Writing – How can you build fair decision-making into your regular processes? What should you consider when communicating a decision?
Note: We are taking a pause on “Fine Art of Fairness” workshops, but plan to resume them in the future. In the meantime, you are welcome to review our workbook or contact us with any questions you may have.
Other Training Resources
If you are interested in specific training for boards and tribunals on holding hearings, decision-making and decision writing, you may be interested in the guide: Practice Essentials for Administrative Tribunals. For inquiries about training on this topic, please contact the Dispute Resolution Office at the Ministry of Justice.
Notify Me About Training
If you work for a public sector institution (such as a provincial, municipal or health organization) and would like to receive email notifications about “Fine Art of Fairness” workshops, send your request to firstname.lastname@example.org.