Presentations and Training
We are taking precautions due to COVID-19, so are not doing any in-person presentations or workshops at this time. However, if you have any questions for us or would like to discuss a virtual event, please contact us.
For Schools, Community Organizations and the General Public
If you are interested in hearing more about what we do, the kinds of complaints we can take, and when to contact us, please call us at 306-787-6211 or 1-800-667-9787 or email email@example.com.
For Public Sector Employees and Municipal Council Members
If you work for a public sector institution, such as a provincial government ministry or agency, a provincially-funded health service (such as the Saskatchewan Health Authority), or a municipality, or if you are a municipal council member and would like more information about our role or fair decision-making, you are welcome to contact us at 306-787-6211 or 1-800-667-9787. We can provide:
If you are looking for general information about what we do, the kinds of complaints we can take, and how we address them, we can provide a brief virtual presentation.
From time to time, we offer webinars for municipalities or other groups. Webinars that are coming up are posted under Training Opportunities at the bottom of this page.
Here are copies of the presentations from some of our past webinars:
Municipal Webinar Dec 2018: Handling Complaints Under Your Code of Ethics (Additional Option: Watch recorded session )
“Fine Art of Fairness” Workshops
Would your clients say you are fair? What is fairness? What if your client’s idea of fairness is not the same as yours? This interactive session includes:
- Ombudsman 101 – General information about the Ombudsman’s role and how the Office deals with complaints.
- Fairness – What is it? How does the Ombudsman decide what is fair? What do you need to consider in order to make fair decisions? Review the fairness triangle as a way to look at fairness.
- Power, Rights and Interests – Look at three different approaches to processes and relationships. Learn how to draw out your clients’ underlying interests – and how those interests affect their ideas about fairness.
- Decision-Making and Decision Writing – How can you build fair decision-making into your regular processes? What should you consider when communicating a decision?
While we are taking a pause on in-person workshops, you are welcome to review our workbook or contact us with any questions you may have.
If you are interested in specific training for boards and tribunals on holding hearings, decision-making and decision writing, you may be interested in the guide: Practice Essentials for Administrative Tribunals. For inquiries about training on this topic, please contact the Dispute Resolution Office at the Ministry of Justice.
Another guide that focuses on administrative fairness was developed by the Forum of Canadian Ombudsman and is called Fairness by Design: An Administrative Fairness Self-Assessment Guide.
Notify Me About Training
If you work for a public sector institution (such as a provincial, municipal or health organization) and would like to receive email notification about “Fine Art of Fairness” workshops, send your request to firstname.lastname@example.org.