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Webinar Dec 2018
...appropriate (and based on good reasons)
• Dealing with unreasonable complainant conduct (unreasonable persistence, demands, lack of cooperation, and unreasonable arguments and behaviour)
41
www.ombudsman.sk.ca
Final Thoughts
• Set the right tone – it is council’s responsibility to ensure complaints are addressed fairly, efficiently and...
Read more/app/uploads/2020/06/Dec-2018-Webinar.pdf
A Question Of Fairness Public Report
...law applicable to administrative decisions and decision-
making in Canada.
• A review and analysis of provincial policies, procedures, and practices with respect
to the SA program and the assignment, appeal, and collection of overpayments.
• A review of the CRA-RSO program and its policies and...
Read more/app/uploads/2017/08/a-question-of-fairness-en.pdf
A Matter Of Time Public Report
...Though many SCA staff, both clinical and administrative, are working in and around the wait lists, at the time of this review there appears to be no one individual at the SCA identified by those working for the Agency as being administratively and clinically responsible for overseeing the wait lists....
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Communicating With Care Public Report
An investigation into the care, incident review, and concern-handling practices of the Regina Qu’Appelle Regional Health Authority and Extendicare (Canada) Inc. at Extendicare Sunset An Ombudsman investigation into the care, incident review and concern-handling practices of the Regina Qu’Appelle Regional Health Authority and Extendicare (Canada) Inc. at Extendicare Sunset
/app/uploads/2017/08/communicating-with-care_web-en.pdf
Rusti Blanke Investigation Summary
An investigation into a delayed appeal decision by Employment Act Adjudicator, Rusti-Ann Blanke Investigation Report Complaint about a Saskatchewan Employment Act Adjudicator October 2018 OMBUDSMAN SASKATCHEWAN – SASKATCHEWAN EMPLOYMENT ACT ADJUDICATOR 1 TABLE OF CONTENTS THE COMPLAINT
/app/uploads/2019/08/Rusti-Blanke-Investigation-Summary.pdf
Summary Of Investigation Rm Of Orkney En
...findings and conclusions and our tentative recommendations. We also provided the draft report to the Reeve of Orkney, as our findings involved the activities and decisions of Orkney’s council and administration.
In a June 8, 2017 letter, the Reeve advised us that the council accepted our recommendations. At...
Read more/app/uploads/2017/08/summary-of-investigation-rm-of-orkney-en.pdf
Report of Findings and Recommendations: Process for reviewing drainage complaints by the Water Security Agency
... The Water Security Agency Act requires anyone constructing certain drainage works to get the WSA’s prior written approval, whether or not their neighbours make a complaint. And if they don’t get the WSA’s approval, clause 62(1)(c) of the Act authorizes the WSA to order that the works be altered
/app/uploads/2017/08/wsa-report-drainage-complaint-process-en.pdf
Taking Care Backgrounder – Summary of Investigation
...Margaret was a resident at Santa Maria, its staff were not always aware of, and did not always consis- tently respond to, Margaret’s preferences and her and her family’s concerns.
RECOMMENDATION 14
That Santa Maria Senior Citizens Home implement an efficient process for ensuring that all staff...
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Workbook
...by both and any recommendations made are more likely to be accepted.
“[An ombudsman is] an independent, impartial public offi cial with authority and responsibility to receive, investigate or informally address complaints about government actions, and, when appropriate, make fi ndings and recommendations, and publish reports.”
– United...
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