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Taking Care Public Report

...CENTERED CARE

31 ARE THERE CLEAR ROLES, RESPONSIBILITIES AND ACCOUNTABILITIES IN THE LONG-TERM CARE SYSTEM TO ENSURE APPROPRIATE STANDARDS OF CARE ARE MET?

31 WHAT IS ACCOUNTABILITY? 31 THE MINISTRY’S ACCOUNTABILITY 32 THE REGION’S ACCOUNTABILITY 34 SANTA MARIA’S ACCOUNTABILITY 35 THE THREE LEVELS NEED TO WORK TOGETHER

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Investigation Report: Taking Care

...CARE

31 ARE THERE CLEAR ROLES, RESPONSIBILITIES AND ACCOUNTABILITIES IN THE LONG-TERM CARE SYSTEM TO ENSURE APPROPRIATE STANDARDS OF CARE ARE MET?

31 WHAT IS ACCOUNTABILITY? 31 THE MINISTRY’S ACCOUNTABILITY 32 THE REGION’S ACCOUNTABILITY 34 SANTA MARIA’S ACCOUNTABILITY 35 THE THREE LEVELS NEED TO WORK TOGETHER

TABLE...

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Annual Report 2001

...going on for a year or more, was more

effective than appointing external

appraisers and provided better customer

service. He also felt that objectivity was

not compromised and noted that often

SGI amended its original estimate when

they took into account the insured’s

...

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Annual Report 2003

...government accountability. The

investigation of public complaints

is the primary means by which

these purposes are achieved but it

need not define the office and its

work. I think, however, that it

currently does.

Our experience with major,

systemic investigations has

...

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Ombudsman Annual Report Highlights Long-term Care Investigations

...the time it was investigated. The SHA’s process for selecting an investigator did not take into account the person’s home position and whether they were adequately trained for the task. McFadyen said, “Critical incident investigations are meant to get at root causes and to prevent mistakes from happening again. They...

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/news/2022/2022-04-14/ombudsman-annual-report-highlights-long-term-care-investigations/

Ombudsman, Commissioner Reports On Investigation And Cases

...a SaskEnergy payment plan for 10 years, but nobody noticed that the pre-authorized payments had been coming out of another customer’s account for all those years. Now Hilda, a senior on a fixed income, suddenly had a large bill to pay. Bridging a Service Gap (page 7) – “Hugh” was...

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/news/2015/2015-04-16/ombudsman-commissioner-reports-on-investigations-and-cases/

Ombudsman’s Office To Visit Melfort On Thursday, October 26

...2015, the Office began taking complaints about Saskatchewan’s municipalities and municipal council members. Since then, they have received almost 1,000 municipal complaints, which now account for about 15% of complaints received.

People who would like to make a complaint in person will be able to sit down with an...

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/news/2017/2017-10-10/ombudsmans-office-to-visit-melfort-on-thursday-october-26/

Investigation Report Resort Village Of Candle Lake

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OMBUDSMAN SASKATCHEWAN – RESORT VILLAGE OF CANDLE LAKE 11

Ensuring the integrity of the complaint-handling process includes ensuring it is carried out in a competent, professional manner.

Accountability

Council members are accountable to the members of their community. This includes demonstrating that they

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Annual Report 2011

...olds have improved compared with 2004, when unaided awareness was at 8.2%. Although one has to take into account some variance due to this age group being a smaller sample size than the total number surveyed, we believe that part of the reason for this change is the work we...

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Ombudsman Saskatchewan Annual Report 2014

...The pre-authorized payments had been coming out of another customer’s account for all these years.

Hilda admitted that she never checked her bills against her bank account withdrawals; she just trusted that SaskEnergy was getting paid when the bills were showing they were paid. Although Hilda understood she...

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