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Locked-Out-Full-Report

...living envi-

ronment is not warranted; instead, we have con-

sidered only those issues that we believe are the

most noteworthy.

In her inquiry into events at the federal Prison for

Women in Kingston, Ontario, Madame Justice

Arbour commented on living conditions and pro-

...

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/app/uploads/2021/01/Locked-Out-Full-Report.pdf

Annual Report 2010

...relatively stable for the fourth consecutive year. We believe that this is due at least in part to our proactive work to anticipate the underlying issues behind individual complaints, and to work with and advise government agencies about how to make systemic changes that have a long-lasting and wide-reach- ing...

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/app/uploads/2017/08/annual-report-2010-final-with-cover-en.pdf

Annual Report 2007

...

housing authority was taking him seri-

ously. He believed they thought he

was senile and was imagining the

odour. He had a letter from the hous-

ing authority warning him of possible

eviction, and he believed this was be-

cause of his complaints

...

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/app/uploads/2017/08/ar2007-en.pdf

Annual Report 2009

...take into account the

relationship between the government

agency and the citizen. Decisions must

be made in a respectful way.

We believe that our role is more than

just determining whether a govern-

ment agency achieved a basic mini-

mal level of fairness...

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/app/uploads/2017/08/ar2009-en.pdf

A Question Of Fairness Public Report

...repay the

SAP overpayment. The Ministry believes that the CRA-RSO program is an efficient and cost

effective administrative means to collect outstanding overpayments.

As of 2007 there were 23,122 closed SA cases with an outstanding overpayment registered

with the CRA-RSO program. The average overpayment of...

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/app/uploads/2017/08/a-question-of-fairness-en.pdf

Caring In Crisis Full Report

...vacated a room, housekeeping would disinfect the bed, dresser and other things used by residents, but not the whole room. Another direct care worker told us they could not believe the residents were being moved around – positive and negative residents at the same time. They told us that not...

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/app/uploads/2021/08/Caring-in-Crisis-Full-Report.pdf

Ombudsman Annual Report 2012

...the costs allowable under the insurance policy and provided that information to the family.

The parties appeared to be at an impasse. The family believed that SGI was not providing the coverage they thought was needed to repair their home. SGI believed that they provided the amount of coverage...

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/app/uploads/2017/08/ar2012-en-3.pdf

Annual Report 2011

...the treatment of former tenants of St. Mary’s Villa in Humboldt demon- strates that we are an important and credible independent voice.

We have seen a signifi cant increase in the number of complaints over the past two years about health issues. We do not believe that this increase...

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/app/uploads/2017/08/omb-ar-2011-en.pdf

Omb Ar 2011 1

...ine the treatment of former tenants of St. Mary’s Villa in Humboldt demon- strates that we are an important and credible independent voice.

We have seen a signifi cant increase in the number of complaints over the past two years about health issues. We do not believe that this...

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/app/uploads/2012/04/omb-ar-2011-1.pdf

Hearing Back Report

...can agree the threshold has been exceeded. The challenge many tribunals face today is to finding a balance that weighs the competing interests of responsi- bly managing limited resources and deliver- ing timely decisions. In this regard, it is our belief that the Ombudsman and the administrative tribunals are working...

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/app/uploads/2007/12/hearing-back-report.pdf

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