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Audited Financial Statements 2021 22

...a straight-line basis over the indicated time period:

Tangible capital assets

System Development $2,500 / 10 years

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OFFICE OF THE OMBUDSMAN

AND

PUBLIC INTEREST DISCLOSURE...

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/app/uploads/2023/04/Audited-Financial-Statements-2021-22.pdf

2023 Omb Annual Report

...a phone and have run out of options.

• They may have been told they have to complete forms online and have no ac- cess to a computer or are not tech savvy.

We do not suggest that our office can fix all problems or complaints....

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/app/uploads/2024/04/2023-Omb-Annual-Report.pdf

Hearing Back Executive Summary

...felt when she dis- covered that the Board was not con- strained to render a decision within a time- line and did not seem to be accountable to anyone for the time it was taking.

As the Ombudsman began a system-wide review of timeliness of decision-making, it became apparent...

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/app/uploads/2007/12/hearing-back-executive-summary.pdf

District Of Katepwa Summary

...in the vote on this resolution.

On August 21, 2018, the council member made and then withdrew the following motion:

THAT the draft Memorandum of Understanding be accepted with the addition of a signature line. THAT the motion be amended to move forward with draft Memorandum...

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/app/uploads/2020/03/District-of-Katepwa-Summary.pdf

2017 Classroom Presentation

...a letter

– on-line complaint form

• There is no charge for making a

complaint to our Office.

1-800-667-9787

What other ombudsman are there?

• Some examples in Canada:

– Other provincial ombudsman

– Banking Ombudsman

– Correctional Investigator

...

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/app/uploads/2010/02/2017-classroom-presentation.pdf

Taking Care Public Report

...procedures even though Margaret fell. The Director of Care told the family that though he disagreed with the decision to tub bath Margaret, given the care aides’ remorse and positive job records, no formal discipline would result.

Margaret’s family told us that the Director of Care gave them...

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/app/uploads/2017/08/taking-care-report-en.pdf

Communicating With Care Public Report

...– that it educate its front line staff at Sunset about appropriate indicators and processes for changing TLR ratings and that it develop standards to ensure Sunset’s supervisory staff are aware of potential changes to residents’ TLR ratings and that the changes be made in a timely fashion.

...

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/app/uploads/2017/08/communicating-with-care_web-en.pdf

Investigation Report: Taking Care

...even though Margaret fell. The Director of Care told the family that though he disagreed with the decision to tub bath Margaret, given the care aides’ remorse and positive job records, no formal discipline would result.

Margaret’s family told us that the Director of Care gave them inaccurate...

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/app/uploads/2015/05/taking-care-report.pdf

sample presentation

...a letter

– on-line complaint form

• There is no charge for making a

complaint to our Office.

1-800-667-9787

What other ombudsman are there?

• Some examples in Canada:

– Other provincial ombudsman

– Banking Ombudsman

– Correctional Investigator

...

Read more

/app/uploads/2017/08/2017-classroom-presentation.pdf