Posted on November 28, 2014

Ombudsman Mary McFadyen has begun her investigation into care being provided at the Santa Maria Senior Citizens Home. This is in response to the request from the Minister of Health, Dustin Duncan, to look into the circumstances surrounding Margaret Warholm’s care.  McFadyen and her staff are finalizing their investigation plan and will immediately begin conducting interviews. Copies of her reply to the Minister and the Notice of Investigation are available at: https://www.ombudsman.sk.ca/news/what-s-new

This is not the first complaint brought to the attention of the Ombudsman concerning long-term care in Saskatchewan. Before the Minister requested this review, McFadyen was in the process of investigating other complaints received about the quality of care provided at other long-term care homes. McFadyen’s goal is to determine whether there are system-wide factors contributing to Mrs. Warholm’s and others’ specific experiences with long-term care in Saskatchewan.

She said, “This is an issue of vital importance to families in Saskatchewan and it is my intention that this review be timely and the results be made public.”

The Ombudsman is an Officer of the Legislative Assembly of Saskatchewan who promotes and protects fairness and integrity in the design and delivery of government services. The Ombudsman has the authority to take complaints from citizens who believe that a government ministry, branch, board, commission, Crown corporation or other agency of the government, or a publicly-funded health agency has not dealt fairly with them. The Ombudsman operates under
The Ombudsman Act, 2012.

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Media contact:
Leila Dueck
Director of Communications
Ombudsman Saskatchewan
Phone: 306-787-7369
E-mail: ldueck@ombudsman.sk.ca