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Workbook
...contact us, we can only take complaints from people and organizations who are personally aggrieved by or affected by a decision, recommendation, action or omission. So if someone calls us to complain about something that happened to someone else, we require the other person to either call us themselves, or...
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Annual Report 2002
...call to our office, Ralph was at work and on the road!
My Complaints Analyst contacted a
representative of the HTB and
explained Ralph’s situation. The
Board reviewed the matter and
agreed to terminate Ralph’s
suspension as soon as the change
could be...
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Hearing Back Report
...and procedures.
On the other hand, despite having little communication with their ministry, two tri- bunals stated this did not pose any con- cerns in terms of budgeting and resources. If they required additional funds for training, labour, or something else, they would simply contact the Deputy Minister or...
Read more/app/uploads/2007/12/hearing-back-report.pdf
Hearing Back Public Report
...procedures.
On the other hand, despite having little communication with their ministry, two tri- bunals stated this did not pose any con- cerns in terms of budgeting and resources. If they required additional funds for training, labour, or something else, they would simply contact the Deputy Minister or Assistant...
Read more/app/uploads/2017/08/hearing-back-en.pdf
For Municipalities
Municipal Complaints Process When taking municipal complaints, our general processes apply, such as asking the person making the complaint to try to resolve the matter themselves first and determining whether there is a role for our Office. Sometimes people contact us because they disagree with a particular municipal project
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For Public Sector Employees
...our Office if you want to. (If your workplace has been granted an exception from appointing a designated officer, our Office is the only place you can make your disclosure to.)
If you are thinking about making a disclosure and you have questions, you are welcome to contact us...
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Ombudsman Tables Annual Report; Keeps A Watchful Eye On Service Delivery
...if they are concerned about a situation, they can contact the Ombudsman’s offi ce for an independent view. For example, facilities designated in The Ombudsman Act, 2012 have an obligation to make sure residents know this. McFadyen wants to ensure that they are meeting these obligations so residents and families...
Read more/news/2014/2014-04-28/ombudsman-tables-annual-report-keeps-a-watchful-eye-on-service-delivery/
Ombudsman Marks One Year Of Municipal Jurisdiction
...and reasonable. If you think you are being treated unfairly, McFadyen says you should first contact the municipality to try to resolve the problem. If that doesn’t work, her Office may be able to help. Her staff can help resolve complaints informally and when appropriate, can also conduct formal investigations....
Read more/news/2016/2016-11-18/test-2/
Pine Grove Complaint Form
...Phone Best way to contact you: Phone Letter Best time of day to contact you: Morning Afternoon What is your connection to Pine Grove?* What is the best way for you to tell your story?* Supporting Documents Drop files here or Select files Accepted file types: jpg, gif, png, pdf,...
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Ombudsman Investigation Finds Extendicare Parkside was Unprepared for COVID-19 Outbreak
...two positive cases, a resident and an employee. The resident had already died. Contact tracing would later show that there were actually already 13 residents and 12 employees with COVID-19 symptoms who would later test positive. From there, the number of cases and deaths continued to grow.
McFadyen said,...
Read more/news/2021/2021-08-05/ombudsman-investigation-finds-extendicare-parkside-was-unprepared-for-covid-19-outbreak/