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Summary – Town of Choiceland
...had purchased municipal insurance with the same insurer through a local broker. The Town told us it had issues with the insurer in the past, and that the premiums had increased each year, so it instructed the administrator to get quotes from other insurers. The administrator contacted two other brokers,...
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The Pandemic Changed Complaints Made to Saskatchewan’s Ombudsman in 2020
...was not going to lose his benefit. In another case, SaskTel denied Wi-Fi service to a resident who had an unpaid account balance, but who needed Wi-Fi so he could upload data from his CPAP machine to his doctor’s office (instead of attending in person, due to the pandemic). We...
Read more/news/2021/2021-04-29/the-pandemic-changed-complaints-made-to-saskatchewans-ombudsman-in-2020/
Omb Ar 2011 1
...year olds have improved compared with 2004, when unaided awareness was at 8.2%. Although one has to take into account some variance due to this age group being a smaller sample size than the total number surveyed, we believe that part of the reason for this change is the work...
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Ombudsman Saskatchewan Annual Report 2014
...The pre-authorized payments had been coming out of another customer’s account for all these years.
Hilda admitted that she never checked her bills against her bank account withdrawals; she just trusted that SaskEnergy was getting paid when the bills were showing they were paid. Although Hilda understood she...
Read more/app/uploads/2017/08/omb-ar-2014-en.pdf
Annual Report 2011
...olds have improved compared with 2004, when unaided awareness was at 8.2%. Although one has to take into account some variance due to this age group being a smaller sample size than the total number surveyed, we believe that part of the reason for this change is the work we...
Read more/app/uploads/2017/08/omb-ar-2011-en.pdf
Ombudsman’s Office To Visit Melfort On Thursday, October 26
...2015, the Office began taking complaints about Saskatchewan’s municipalities and municipal council members. Since then, they have received almost 1,000 municipal complaints, which now account for about 15% of complaints received.
People who would like to make a complaint in person will be able to sit down with an...
Read more/news/2017/2017-10-10/ombudsmans-office-to-visit-melfort-on-thursday-october-26/
Ombudsman, Commissioner Reports On Investigation And Cases
...a SaskEnergy payment plan for 10 years, but nobody noticed that the pre-authorized payments had been coming out of another customer’s account for all those years. Now Hilda, a senior on a fixed income, suddenly had a large bill to pay. Bridging a Service Gap (page 7) – “Hugh” was...
Read more/news/2015/2015-04-16/ombudsman-commissioner-reports-on-investigations-and-cases/
Ombudsman Annual Report Highlights Long-term Care Investigations
...the time it was investigated. The SHA’s process for selecting an investigator did not take into account the person’s home position and whether they were adequately trained for the task. McFadyen said, “Critical incident investigations are meant to get at root causes and to prevent mistakes from happening again. They...
Read more/news/2022/2022-04-14/ombudsman-annual-report-highlights-long-term-care-investigations/
Annual Report 2006
...the higher standards of accountabili- ty demanded of government in the wake of events like the Enron scan- dal and thefts from various depart- ments within the Saskatchewan gov- ernment are presenting new chal- lenges for those responsible for deliv- ering programs and services. While policies to insure proper accountabil-...
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2023 Omb Annual Report
...
Finding a solution when there has been a deficiency in process Our office received a call from Amber regarding a columbarium niche she and her husband had picked out and purchased together from their municipality.
A columbarium can be defined as a structure, typically a wall,...
Read more/app/uploads/2024/04/2023-Omb-Annual-Report.pdf