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Annual Report 2009
... 5Resolved: The complaint has been completely or largely resolved. Ex- amples: the complainant feels the complaint has largely been re- solved, or we determine the com- plaint to be largely resolved. Note: A complaint closed as re- solved may be part of a multiple complaint that spans
/app/uploads/2017/08/ar2009-en.pdf
Annual Report 2011
...2 Apprenticeship and Trades Certifi cation Commission
1 Automobile Injury Appeal Commission
3 Public Service Commission
4 Saskatchewan Financial Services Commission
6 9 Saskatchewan Human Rights Commission
37 35 Saskatchewan Legal Aid Commission
2 4 Saskatchewan Public Complaints Commission
1 Saskatchewan Teachers’ Superannuation...
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Omb Ar 2011 1
...4 2 Apprenticeship and Trades Certifi cation Commission
1 Automobile Injury Appeal Commission
3 Public Service Commission
4 Saskatchewan Financial Services Commission
6 9 Saskatchewan Human Rights Commission
37 35 Saskatchewan Legal Aid Commission
2 4 Saskatchewan Public Complaints Commission
1 Saskatchewan Teachers’...
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Annual Report 2007
... 91 8 13 2 10 8 5Resolved: We have deemed the complaint to be completely or largely resolved. Examples: a formal recommendation was accepted, the complainant feels the complaint has largely been resolved, or we determine the complaint to be largely resolved. Note: A complaint closed
/app/uploads/2017/08/ar2007-en.pdf
Ombudsman Annual Report 2012
...has been completely or largely resolved. This may mean that the complainant feels the complaint has largely been resolved, or that we have determined the complaint to be largely resolved.
Not Resolved The complaint has not been resolved. For example, the complainant’s situation is not signifi cantly better...
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Annual Report 2008
...ac-
cepted and rejected.
Note: A complaint closed as
other may be part of a multiple
complaint that spans more than
one category.
5Resolved: The complaint has been completely or largely resolved. Ex- amples: the complainant feels the complaint has largely been...
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Annual Report 2008
...com- plaint to be largely resolved.
Note: A complaint closed as re- solved may be part of a multiple complaint that spans more than one category.
6Not Resolved: The complaint has not been resolved. Examples: the com- plainant’s situation is not significantly bet- ter and they...
Read more/app/uploads/2017/08/ar2008-en.pdf
Annual Report 2010
...40
Ombudsman Saskatchewan
Complaints Received Commissions 2010 2009
2 Apprenticeship and Trades Certifi cation Commission
1 Automobile Injury Appeal Commission
6 Public Service Commission
1 Saskatchewan Financial Services Commission
9 9 Saskatchewan Human Rights Commission
35 32 Saskatchewan Legal Aid Commission
...
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Webinar Dec 2018
...• Valuing Complaints
• Promoting the Process
• Taking Complaints
2. Responding to Complaints • Following the Principles of Fairness
• Procedural Steps
Elements of a Fair Complaint-handling Process
20
www.ombudsman.sk.ca
1. Enabling Complaints Elements of a Fair Complaint-handling Process
The...
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Taking Care Public Report
...purpose of the [Region] and [Santa Maria] is the provision of safe quality health care services and the joint commitment to work in a collaborative manner to provide a patient/ resident focused health system.” It also provides, among several other things that, if the Region believes a Santa Maria staff...
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